Troubleshooting
Common Errors and Resolutions
|
Issue
|
Possible Cause
|
Resolution
|
|---|---|---|
|
Unable to Access LiveAssurance Web UI
|
LiveAssurance Services Not Started
|
Restart LiveAssurance using
./start-bcia.sh
|
|
SSH Authentication Fails
|
Incorrect Credentials
|
Verify Username Password in credentialsets
|
|
Device Not Detected
|
IP Missconfiguration
|
Ensure device is within the subnet range
|
Connectivity Issues
◦ Verify connectivity using ping.
◦ Check SSH access: telnet 22 .
◦ Ensure firewall rules allow TCP 5443.